Having an efficient and effective system of withdrawing or recalling faulty product is crucial. You need to be confident you have a robust plan in place to manage these situations quickly and easily to reduce stress and costs.

Accidents happen - and when they do, you want to be able react quickly and effectively to ensure consumer safety and any potential reputational risk to your brand is managed properly.

What is a product recall?

A product recall is any action taken to remedy a product safety issue. As a business owner, you are responsible for ensuring your products are safe for consumer use. 

You can also withdraw products when there is no public health risk, but when issues arise that may be damaging to your brand reputation.

Our ProductRecallNZ service, is an automated, 24/7, online product withdrawal and recall service that streamlines the way you manage and communicate recall and withdrawal information to those who need it, when they need it. Secure notices are targeted, precise and immediately actionable giving you, your trading partners and your customers comfort and confidence that the system is rock solid.

Get recall ready

Here's what you need to do:

  1. Register
  2. Do a mock recall
  3. Confirm your organisation's user details and you're done.

Recommended by the Ministry for Primary Industries for its efficiency, ProductRecallNZ simplifies recall steps onto a single platform and removes manual processes that are time consuming and often lead to expensive errors.

Benefits of ProductRecallNZ

Faster, more complete recall of any faulty products

Real time notifications and data exchange

Minimise stress and reputational damage

An easy to use system can replace manual processes

Perform ‘mock recalls’ for auditing and training purposes

Reduced costs in the withdrawal and recall process

Why use GS1's ProductRecallNZ?

"It's an industry solution to a very real issue. If you’re looking for an industry wide, accepted solution to a legal responsibility a supplier has, then this is a quick and easy, effective solution. I'd recommend it!” 

Mark Bell - Woolworths New Zealand.

Businesses using GS1's ProductRecallNZ

ProductRecallNZ Pricing

Annual Turnover

Annual Member Fee

Annual Affiliate Fee

























Note: All prices are GST exclusive.