Customers buy from you because they trust your products and your brand.

Don't compromise their safety and your brand by poorly managing a product recall or withdrawal. 

Minimise stress and protect your brand, register now for ProductRecallNZ.

GS1 ProductRecallNZ is the online portal for product recall and withdrawal notifications in New Zealand. It is currently available for the Food, Grocery and Liquor sector.

GS1 New Zealand has developed ProductRecallNZ in collaboration with leaders in the New Zealand food and grocery sector, including the Foodstuffs Group and Progressive Enterprises, and with some regulatory oversight from the Ministry for Primary Industries.

How does it work?

ProductRecallNZ is a web portal accessible by any web browser. You will need to register to use this service; this is not a tool you only access when a problem arises.

The web portal enables you to create a notification when you discover a fault with your product; this notification can then be sent out electronically (augmented with SMS message) to manufacturers/processors, retailers, or others distributors (like food outlets or restaurants). Receivers (e.g. retailers/manufacturers) are able to report back on progress and status on each recall or withdrawal.

Find out more by looking at our User Guides.

Please note it may take a few weeks to process your ProductRecallNZ registration.

Why do I need it?

  • Faster, more complete pull back of any faulty products
  • Minimise stress and reputational damage
  • Replace manual processes with an easy-to-use system
  • Information notification and exchange in real time
  • Ability to perform ‘Mock Recalls’ for auditing and training purposes
  • Reduced costs in the withdrawal and recall process
  • The ability to target tailored notifications to selected companies
  • Improved capacity to track and trace products.

What will it cost?

To use the ProductRecallNZ service your organisation will normally need to be a member of GS1 NZ - find out more about GS1 NZ Membership.

Once you are a member of GS1 NZ there is an additional annual fee associated with the use of GS1 ProductRecallNZ. Find out more about our terms and fees.


Training sessions: We have weekly webinars which are interactive sessions that can assist you in understanding and using our ProductRecallNZ service, find out more here.

You can view important documents and web-links relating to ProductRecallNZ by visiting the Help Centre

Alternatively, during normal business hours (8.30am - 5.30pm, Monday - Friday) contact GS1 NZ on 0800 10 23 56 or send us an email to

EMERGENCY ASSISTANCE to issue a GS1 ProductRecallNZ notification will be available until 9:00pm on Friday evenings, if GS1 has been notified of the support requirement prior to 5:00pm.

Please note that the Australia and New Zealand Product Recall/Withdrawal form should be used in the unlikely event of a system fault with GS1 ProductRecallNZ.